Shipping & Returns
ShippingOur shipping policy is simple. £7.50 (plus VAT) per parcel for next day tracked delivery as standard for all parcels under 20KG. We currently have a cut off time of 12pm for next day parcels. Orders placed after 12pm on a Friday, won’t be processed until Monday, for delivery Tuesday. We also provide pallet delivery, which is £50 (plus VAT) for a 2-3 day service. Next Day is an additional £20 (plus VAT). Timed deliveries are a further £15 (plus VAT). Orders placed after 12pm on a Friday, won’t be processed until Monday, for delivery Wednesday/Thursday.
All merchandise returns must first be approved by a sales representative. All approved returns will be issued an RMA# (Return Merchandise Authorization Number). Please place your RMA# prominently on the outside of the box to be shipped back to the PolarX warehouse at:
Plant Lane Business Park
Any boxes sent to our warehouse without an RMA # will be refused and returned to shipper.
All merchandise returns must include a packing slip indicating the customer’s account name and a list of merchandise being returned. All claims must be made within 7 days of receipt of merchandise. Customers are responsible to go through all received product within the given (7 day) time frame. Customers are responsible for all return merchandise shipping charges. We will arrange pick up via our preferred courier service to pick up the merchandise if requested by the customer and at the customer’s expense. Call tag fees are £12.50 in addition to the cost of shipping the merchandise. All returns are subject to a 20% restocking fee.
Our products are wholesale items that ship in bulk at wholesale pricing, minor defects may not be credited when returned. Any damages that happen upon the products return to the warehouse, will be the customer’s responsibility and will not be credited. There will be no shipping credits applied to the customer’s account as an available credit.
Credits will appear on the customer’s account within 2 to 3 weeks after the product is received into the facility. A credit memo will be sent out to the customer’s email address to notify them that the product has been received and credited. Only merchandise credit will be given on returns.